Support-IT
Support-IT centralizes customer inquiries across email, chat, and web, so nothing falls through the cracks. An AI-powered chatbot handles routine questions 24/7, while advanced ticket routing and SLA tracking keep your team on target. Deep dive into real-time support metrics and customer feedback to continuously improve service, reduce churn, and nurture loyalty.
Support-IT Feature Suite
Deliver exceptional customer support with one unified platform. From multi-channel ticketing to SLA tracking and resolution workflows, Support-IT keeps your support team responsive, organized, and efficient.
Omnichannel Ticketing System
Centralize customer requests from emails, chats, calls, or forms into one unified inbox. Auto-tag, prioritize, and categorize tickets to avoid missing anything urgent.
Team-Based Assignment & Escalation
Assign tickets by department, expertise, or custom logic. Automatically escalate overdue or high-priority issues and notify the right stakeholders in real time.
Custom SLAs & Status Tracking
Define SLAs for different ticket types and customer tiers. Monitor response and resolution times with live dashboards and auto-reminders to stay on track.
Internal Notes & Collaboration
Add private comments, tag team members, and collaborate without the customer seeing it. Keep everyone in the loop without back-and-forth emails.
Customer History & Smart Suggestions
Access the customer’s full interaction history, past tickets, and behavior insights. Get AI-powered reply suggestions to reduce typing time and improve accuracy.
From Chaos to Clarity — Fast.
TickIT helps you close deals quicker, cut errors, and streamline every sales process. Start your free trial now and see the difference.
Frequently Asked Questions
Find answers to the most common questions about TickIT.